Terms and Conditions

By booking accommodation through www.primeroapartments.com you are agreeing to the following terms and conditions.


1.1. Primero Apartments Ltd act as an agent for in facilitating a booking through this website, by email or telephone and your contract for the booking will be between you and in accordance with these terms.

1.2. The supplier for your booking is specified in the emails we send you

1.3. References to you or your means the person or organisation making the booking.

The Booking

2.1. These terms apply to bookings made via the web, by email or telephone or in person.

2.2. Your booking is confirmed and a legal contract concluded once your payment has been successfully made. No booking is made or contract concluded when payment is declined or unauthorised.

2.3. will facilitate payment of your booking but you do not pay any fee or charge to for its services.

2.4. You agree that the booking is for a short term stay for leisure, business or temporary purposes and does not give rise to an assured shorthold tenancy or lease and is an excluded agreement within the meaning of s.3A(7)(a) of the Protection from Eviction Act 1977.

2.5. Bookings can be for any length from one night up to three months. Bookings may be made at any time up to 9.00pm on the first night of your stay.

2.6. Bookings may only be made by a person aged 18 or above and there must be at least one person aged 18 or above staying in the accommodation.

2.7. You may not re-sell or re-assign your booking to any other person or organisation except with the express authority of Primero Apartments Ltd.

Payment and Cancellations

3.1. All payments shall be made by Credit or Debit Card. Primero Apartments Ltd does not charge booking fees or credit or debit card fees.

3.2. Full payment is required upon booking unless expressly agreed otherwise by Primero Apartments Ltd. We shall supply an invoice.

3.3. The total price for your entire stay will be presented to you before you confirm your booking and make payment. Pricing is dynamic and therefore the price for the same or similar accommodation may vary over time after your booking is made. This does not confer upon or any right to require additional payment where the price increases and does not confer any right on you to a discount if the price decreases.3.4. The following cancellations provisions apply unless specified otherwise in the reservation information provided prior to booking.3.5. Both (on behalf of ) and you may cancel the booking at any time up to 7 days prior to the first day of your booking in which case a full refund will be made to you.3.6. If you cancel the booking within 7 days of the first day of your booking then reserves the right to retain the full amount paid. Any refund will be at ’s entire discretion unless it is able to book out the accommodation to other guests, in which case it shall make a refund to you of your booking cost, less any difference in price where the replacement booking was off a lesser value.3.7. reserves the right to cancel bookings within 7 days of the first day of the reservation where it is necessary due to reasons outside of ’s reasonable control or in the event of an overbooking due to delays or errors within the booking system. In the event of such cancellation you will receive a full refund.

Your stay

4.1. Check-in time and check-out time shall be detailed in the reservation information unless expressly agreed by otherwise. Primero Apartments Ltd may request an additional payment for early check-in or later check-out. Information on the check-in and check-out procedure and access to the accommodation will be provided separately.

4.2. Your booking is for serviced accommodation rather than a hotel or guest house service (unless expressly specified otherwise). does not provide meals or newspapers.

4.3. Included in your room/apartment will be linen and towels, shower gel and shampoo. A cleaning service is provided and further information is available on request.

4.4. Your accommodation will also include a supply of coffee, tea and long life milk.4.5. You are responsible for the conduct of all persons staying within the accommodation and shall ensure that they comply with these terms and conditions. In particular you and your guests must not:

4.5.1. Smoke in the premises. All rooms and common spaces in our accommodation is strictly nonsmoking – you and other guests may only smoke outside of the premises.

4.5.2. Bring any pets into the premises, with the exception of assistance dogs or unless expressly agreed by Primero Apartments;

4.5.3. Bring any potentially dangerous or hazardous materials or equipment onto the premises;

4.5.4. Tamper with any fire alarms or emergency equipment;

4.5.5. Remove, damage or destroy any Supplier property;

4.5.6. Use any technology provided by to download or access any unlawful or obscene material;

4.5.7. Cause unreasonable disturbance to our other guests or any member of ’s staff;

4.5.8. Make excessive noise particularly after 11pm especially from TV’s and other electronic devices;

4.5.9. Fail to return your room keys/fobs/cards at the end of your stay as, in the interests of security, may have to replace the corresponding locks.

Damage, theft and costs

5.1. reserves the right, on behalf of , to charge to the credit/debit card used for payment or any other card used to provide security in respect of:

5.1.1 The cost of replacing or repairing any property of including furniture, upholstery, fittings, appliances or other fixtures and items which are damaged during your stay;

5.1.2 The cost of replacing any items of property which are stolen from the accommodation during your stay

5.1.3 Any breach of ’s non-smoking policy. A standard charge of £150 will be charged to your card where finds evidence of smoking within the accommodation to cover cleaning costs but reserves the right to charge additional amounts to cover any damage caused by smoking

5.2. Such costs may be charged on check-out but reserves the right, on the behalf of , to apply such charges to your card at a later date where necessary.

5.3. Where we or are unable for any reason to apply such a charge against your credit/debit card then an invoice will be sent to you and which you agree to pay within 14 days of receipt.

5.4. or will provide a receipt including a break-down of costs for all additional charges made to your credit or debit card.

Privacy, Data Protection and Credit/Debit Card Security

6.1. processes information about you that you provide when making a reservation in accordance with our privacy policy. By providing this information you consent (on your behalf and on behalf of each member of your group) to such processing and you warrant that all information provided by you is accurate.

6.2. You should note that Suppliers are required by law to maintain a register of all guests’ names and nationality (to be taken on arrival) and to keep such details on file for at least 12 months from the date of arrival. In addition, for guests who are not of British, Irish or Commonwealth nationalities Suppliers are required to take details of your passport or other travel documentation and the address of your next destination.

6.3. For full details on how we collect, use and store personal data including the use of cookies please see our full privacy policy.

6.4. We use a secure third party service to process card payments (www.stripe.com/gb). This service is PCI-DSS compliant and allows us to make charges to your credit and debit card in accordance with these terms. We do not make or store any copy of your card details in our own systems or elsewhere. You can read the privacy policy of the third party provider here: www.stripe.com/gb/privacy.


7.1. will seek to respond to or resolve any reasonable enquiry you may direct to it in relation to your booking, however shall not be liable for any delay in or failure to respond to or resolve an enquiry raised directly with itself. If in doubt you should contact directly using the details provided in the booking confirmation.


8.1. and want to ensure that you have an enjoyable stay.

8.2. If you have a problem during your stay please talk to any member of ’s staff who will be able to help you.

8.3. If is unable to informally resolve any complaint you have at the time of your stay then you may submit a formal complaint in accordance with this procedure. Formal complaints should be submitted in writing to email or postal address provided in the reservation information and booking confirmation. Please provide as much information as possible in order that may properly investigate your complaint.

8.4. If you wish to make a complaint about ’s services (i.e. in relation to the booking process only) then this should be submitted to the email or postal address below.

8.5. Your complaint will be dealt with by an appointed member of the management team.

8.6. reserves the right to reject without further investigation any vexatious complaint or complaint made in bad faith.

Limitation of Liability

9.1. As an agent holds no liability to you in relation to your booking or stay at and use of the accommodation. Such liability lies with in accordance with the following terms of this clause.

9.2. endeavours to ensure that all information provided prior to, during and after your booking has been made is accurate but shall not be responsible for any incorrect or missing information regarding the accommodation or booking.

9.3. The liability of to you under these terms and conditions shall be limited to the total value of your booking (unless the Hotel Proprietor’s Act 1956 applies, in which case ’s liability will be limited to the maximum prescribed under that Act) except where such loss is caused by the Supplier’s negligence, in which case it shall be limited to any direct and reasonably foreseeable loss suffered by you.

9.4. shall not be liable in any circumstances to you for any consequential or indirect loss including loss of profit, data, management time, reputation or goodwill.

9.5. shall not be liable for any damages or loss caused by conditions or events beyond its control including, but not limited to:

9.5.1. Strike, lockout or other labour dispute affecting the employees of ;

9.5.2. Acts of God;

9.5.3. Natural disasters;

9.5.4. Acts of war or terrorism;

9.5.5. Act or omission of government, highway authorities or telecommunications carrier, operator or administrator;

9.5.6. Delay in manufacture, production or supply by third parties of equipment or services required for the performance of the Services or production and supply of the Goods;

9.6. Nothing in this clause or these terms shall limit either or ’s liability for death or personal injury or in respect of fraudulent misrepresentation.


10.1. If any provision or provisions of these terms and conditions shall be held to be invalid, illegal, unenforceable or in conflict with the law of any jurisdiction, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.


11.1. The failure of any party at any time to require performance of any provision or to resort to any remedy provided under these terms and conditions shall in no way affect the right of that party to require performance or to resort to a remedy at any time thereafter, nor shall the waiver by any party of a breach be deemed to be a waiver of any subsequent breach. A waiver shall not be effective unless it is in writing and signed by the party against whom the waiver is being enforced.

Entire Agreement

12.1. These terms and conditions constitutes the entire agreement of the parties and supersedes all prior communications, understandings and agreements relating to the subject matter hereof, whether oral or written.

Third party rights

13.1. shall be entitled to enforce its rights under this Agreement against you or any person staying at or using the accommodation.

13.2. Otherwise, nothing in this Agreement is intended to, nor shall, confer any rights on a third party unless expressly provided otherwise.


14.1. This Agreement shall be construed in accordance with English Law and the Courts of England and Wales shall have exclusive jurisdiction in so far as any matter arising from this Agreement is required to be referred to a court of law.